Missguided Reviews

Honestly didn't understand half of the negative reviews the new owners of Missguided received, they changed over from the last owners so of course they cannot fulfill your refunds/returns if the fault laid with the previous owners. They even had a solution for you to get your money back, yes it's more of a pain to contact your bank but at least you get the money back!
Secondly, some of those returns are from people who order 10 outfits to try on and then return them. You just clog up the system, plus is isn't environmentally friendly!
I did a recent purchase last Wednesday taking advantage of the 70% off, I wish I didn't look at all the negative reviews because it made me doubt that the parcel would arrive.
Yes, the parcel was delayed but their customer service team replied to my email promptly and they even sent another automated email informing everyone who placed an order that they were busier than usual.
When my parcel did arrive, the quality of clothes was fantastic (again, I shouldn't of believed all the negative reviews I read about the quality) I don't want to send any of my clothes back and I can't wait to wear them.
I can't wait to order again!

Lost over $400 from order that wasn't delivered. Customer service wont help and says, due to the changes in ownership of Missguided, the administrators are not in a position to honor my unfulfilled order or refund me the cost.

Missguided is a horrible vendors, long story short. Several years ago i began purchasing clothes with misguided i found the clothes and service to be reasonable. But later on they started charging almost twice the original cost of your clothes as import fees charged by a company called skynet which charges over 70% of the original price of the clothes you purchased. So imagine buying a single item for 40 plus the 11 shipping fees and then skient charges you 40$ minimum for customs fees and in my case I ended up paying more than 160$ for customs fees and since then I have started going to other vendors like pretty little who sometimes have reasonable prices and don't charge you customs fees once your package is in Canada.

I have paid 18euro for next-day delivery. I was waiting, and after 5 days they told me it is out of stock, and they can not send it. It is horrible. If it is out of stock, then why it is on the website. It was for my wedding. I will never order from them again!

Brilliant service this morning on Misguided Chat just wanted an update on a refund and advisor Sithabile was fantastic and answered my query super efficiently and with great friendly chat all sorted within minutes. I love shopping with Misguided seriously professional and brilliant customer service !!

I didn't receive my refund within 21 days, went to the chat spoke to Nonhlanhla, who processed the refund straight away. Brilliant service

Beryl was very helpful in regards to my order :)

Very helpful and quick customer service via chat!

The customer service is very good. Sithabile was very helpful.

I received great help from Tina today. And although I learned that my package was lost, I must say that Tina was very helpful and responsive in the chat.
Great experience!